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Service Hub
Project Context
At the heart of Buffalo, NY, Giancarlos Sicilian Steakhouse is a beloved gem, renowned for its authentic Italian cuisine and warm hospitality. As the restaurant keeps expanding, new ways need to be implemented to take the dining experience to a new level.
The journey began with a vision: to create a seamless and personalized dining experience.
Role
UX Researcher and Product Designer
Responsibilities
UX Research, UX Design, UI/Interaction, Usability Testing
Armed with insights from our research, we set out to craft a solution tailored specifically for Giancarlos. The result was an innovative application designed to enhance every aspect of the dining experience. For guests, it offered a personalized touch, allowing them to customize their meals and navigate their visit with ease. For the staff, it streamlined workflows and improved service efficiency, ensuring every interaction was smooth and intuitive.
ServiceHub isn’t just a tool; it's a gateway to a richer, more engaging dining experience, perfectly attuned to the needs of both guests and staff at Giancarlo’s Sicilian Steakhouse.
Discovery
We dove into the world of food service technology, studying industry leaders like TOAST, Wine View, and Open Table. We dissected what made these applications stand out, identifying the features that delighted users and streamlined operations and which features did not.
Strengths:
TOAST seamlessly integrates with OpenTable, providing real-time insights into each customer's dining journey.
OpenTable furnishes comprehensive customer information, including noteworthy details such as VIP status and special occasions.
WineView enhances the dining experience by offering visual aids such as images of menu items and beverage labels.
ServiceHub
Re-Defining the Fine Dining Experience.
Service Hub
ServiceHub
Re-Defining the Fine Dining Experience.
Service Hub
Project Context
At the heart of Buffalo, NY, Giancarlos Sicilian Steakhouse is a beloved gem, renowned for its authentic Italian cuisine and warm hospitality. As the restaurant keeps expanding, new ways need to be implemented to take the dining experience to a new level.
The journey began with a vision: to create a seamless and personalized dining experience.
Role
UX Researcher and Product Designer
Responsibilities
UX Research, UX Design, UI/Interaction, Usability Testing
Armed with insights from our research, we set out to craft a solution tailored specifically for Giancarlos. The result was an innovative application designed to enhance every aspect of the dining experience. For guests, it offered a personalized touch, allowing them to customize their meals and navigate their visit with ease. For the staff, it streamlined workflows and improved service efficiency, ensuring every interaction was smooth and intuitive.
ServiceHub isn’t just a tool; it's a gateway to a richer, more engaging dining experience, perfectly attuned to the needs of both guests and staff at Giancarlo’s Sicilian Steakhouse.
Role
UX Researcher and Product Designer
Responsibilities
UX Research, UX Design, UI/Interaction, Usability Testing
Discovery
We dove into the world of food service technology, studying industry leaders like TOAST, Wine View, and Open Table. We dissected what made these applications stand out, identifying the features that delighted users and streamlined operations and which features did not.
Strengths:
TOAST seamlessly integrates with OpenTable, providing real-time insights into each customer's dining journey.
OpenTable furnishes comprehensive customer information, including noteworthy details such as VIP status and special occasions.
WineView enhances the dining experience by offering visual aids such as images of menu items and beverage labels.
Armed with insights from our research, we set out to craft a solution tailored specifically for Giancarlos. The result was an innovative application designed to enhance every aspect of the dining experience. For guests, it offered a personalized touch, allowing them to customize their meals and navigate their visit with ease. For the staff, it streamlined workflows and improved service efficiency, ensuring every interaction was smooth and intuitive.
ServiceHub isn’t just a tool; it's a gateway to a richer, more engaging dining experience, perfectly attuned to the needs of both guests and staff at Giancarlo’s Sicilian Steakhouse.
Discovery
We dove into the world of food service technology, studying industry leaders like TOAST, Wine View, and Open Table. We dissected what made these applications stand out, identifying the features that delighted users and streamlined operations and which features did not.
Strengths:
TOAST seamlessly integrates with OpenTable, providing real-time insights into each customer's dining journey.
OpenTable furnishes comprehensive customer information, including noteworthy details such as VIP status and special occasions.
WineView enhances the dining experience by offering visual aids such as images of menu items and beverage labels.
